Revenue Cycle Management vs. Medical Billing Services
In the past, it has been commonplace for healthcare facilities [...]
Improve Your Laboratory’s Bottom Line with Data Automation
When it comes to businesses, efficiency is key in maximizing [...]
How Does Value-Based Care Affect RCM?
To understand how value-based care models will affect your RCM, [...]
Dealing with Prior Authorization Management in Lab Billing
The method of retroactive authorization in medical billing has rapidly [...]
Characteristics of the Modern Customer
The customer experience has evolved drastically over the last decade. [...]
Dedicated Teams or Shared Teams? Which is the Better Fit?
Outsourcing can open up a wealth of opportunities to more [...]
5 Benefits of an Omnichannel CX Strategy
What is an Omnichannel Customer Experience (“CX”)? As customers’ expectations [...]
Consistency is Critical in Customer Engagement
A unique experience may pique a customer's interest but does [...]
Technology & Trust: Changing the Patient Experience
Do your patients trust you? The key to any relationship [...]
BPO versus Shared Services: Which is the right fit for my organization?
The longstanding argument for many businesses is whether shared services [...]