Why Quality Matters: The Cost of Bad CX
Your customers’ experiences can be the sole reason why your [...]
Top 5 Challenges to CX Teams
When it comes to the customer experience (CX), you want [...]
5 Common Issues for Healthcare RCM
Your medical organization is only as successful as its revenue [...]
Revenue Cycle Management vs. Medical Billing Services
In the past, it has been commonplace for healthcare facilities [...]
Improve Your Laboratory’s Bottom Line with Data Automation
When it comes to businesses, efficiency is key in maximizing [...]
How Does Value-Based Care Affect RCM?
To understand how value-based care models will affect your RCM, [...]
Dealing with Prior Authorization Management in Lab Billing
The method of retroactive authorization in medical billing has rapidly [...]
Characteristics of the Modern Customer
The customer experience has evolved drastically over the last decade. [...]
Dedicated Teams or Shared Teams? Which is the Better Fit?
Outsourcing can open up a wealth of opportunities to more [...]
5 Benefits of an Omnichannel CX Strategy
What is an Omnichannel Customer Experience (“CX”)? As customers’ expectations [...]