Clear Voices, Confident
Conversations, Powered by AI
Accent AI turns Indian accents into clear American tones in real time.
Real-Time Accent Neutralization
for Seamless Communication
At Credence, we believe that an exceptional patient experience starts with clear, confident communication. That’s why we use Accent AI, our real-time accent neutralization technology designed to eliminate language barriers & elevate every conversation. Whether it’s a billing inquiry or a complex medical discussion, Accent AI transforms regional Indian accents into neutral American tones, ensuring every call sounds professional, empathetic, and easy to understand.
Why Accent Neutralization Matters
In Revenue Cycle Management and Business Process Outsourcing, communication is key. Clients, patients, providers, and customers must clearly understand each other to avoid costly delays, errors, or frustration. Accent-related misunderstandings can compromise the quality of service, reduce satisfaction, and impact revenue performance.
How It Works
Using advanced machine learning and natural language processing, Accent AI listens, analyzes,
and modifies the speaker’s voice in real time, preserving intent and tone while enhancing clarity.
Real-Time Voice Analysis
AI-Powered Accent Correction
No Scripts or Manual Intervention
RCM / Cx / BPO Without Language Barriers.
The Results Speak for
Themselves
Increased First-Call Resolution Rates:
Fewer misunderstandings lead to faster problem-solving.
Boosted Team Confidence:
Agents communicate more effectively, leading to better performance.
No Language Barriers:
Serve U.S. clients seamlessly with a global workforce.
A New Era of Global
Call Quality
Credence has always been at the forefront of innovation. With Accent AI, we’re redefining what it means to be global—where geography doesn’t limit service quality.
