The “Empowering Transformation” Credence Global Solutions Blog
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Characteristics of the Modern Customer
The customer experience has evolved drastically over the last decade. [...]
Dedicated Teams or Shared Teams? Which is the Better Fit?
Outsourcing can open up a wealth of opportunities to more [...]
5 Benefits of an Omnichannel CX Strategy
What is an Omnichannel Customer Experience (“CX”)? As customers’ expectations [...]
Consistency is Critical in Customer Engagement
A unique experience may pique a customer's interest but does [...]
Technology & Trust: Changing the Patient Experience
Do your patients trust you? The key to any relationship [...]
BPO versus Shared Services: Which is the right fit for my organization?
The longstanding argument for many businesses is whether shared services [...]
Evaluating Lab Chargemaster Management
At its most basic level, the chargemaster acts as the [...]
BPO & Employee Retention: How Outsourcing Enhances Company Culture
While a lot of resources have been devoted to focusing [...]
Top 5 Reasons Your Organization Should Outsource Your Customer Experience
With the state of the current market, it’s essential to [...]