Technology Solutions
Business Intelligence Faster than the Speed of Thought Transformed by Science into Strategic Assets Empowering Software, Systems & Applications
Enterprise Solutions to Revolutionize Productivity
Improve Analysis, Strategy, Performance, Profit & Customer Satisfaction by Innovation
CGS Technology drives efficiency, quality and positive financial outcomes for robust operations seeking to increase review, compliance and outreach through intuitive automation. By analyzing engagement and feedback, measuring costs and results, calibrating the linkage between effort, success, outliers and key point indicators, our web-enabled platforms continuously track and report your attainment to goals while also capturing exceptions and escalations and identifying best practices.
Information is Often your Most Precious Asset
If it’s not in your hand, on the web or instantly available for analytics, strategy, integration or customer feedback – your data isn’t mobile, agile or readily deployable to solve critical challenges. Every organization needs to harvest information to survive in the electronic marketplace. To prevail and thrive in a competitive environment, CGS provides Enterprise Solutions uniquely configured and branded for your company. These are some of our platforms and applications:
iConnect
iConnect is a Multi-Channel Consumer Financial Engagement platform that serves as a secure, one-stop communication tool for consumers with past due debt collections accounts. iConnect is an easy to use application that is an extension of customer service & experience initiatives as well as enables consumers to receive account updates and notifications and to initiate voice, chat, and email conversations with the customer service department of the agency handling the account.
iNsight
Discover iNsight, the cutting-edge software designed specifically for diagnostic laboratories to streamline financial data management. With its comprehensive capabilities, iNsight enables users to drill down into key metrics across payor, specimen, provider, and more, providing a complete view of financial performance. By transforming complex data into actionable insights, this powerful tool empowers informed decision-making for better operational outcomes. Elevate your laboratory’s financial strategy with iNsight and drive success today.
ADAM (Account Distribution and Agency Management)
The information age demands new tools and solutions. Everything you do can be distilled and improved, driven or directed, even distributed and monetized by data science. The most important element of engagement is sending work to those who’ve earned it. Based on verified performance, compliance and established contractual and performance standards.
ADAM is our inventory management hosted enterprise platform, which transforms billions of bytes, trillions of transactions to their core, discernable and stratifiable elements. Further, it determines which vendors can best achieve optimal results based on BI and your inputs, then tracks progress, revenue and will recall and resend accounts to other vendors who may be more successful. Resulting in an increase of Revenues!
CARMA (Compliance and Risk Management Auditor)
We were tasked with analyzing millions of customer encounters and determining what worked best. Which strategies, policies, standards and operational practices generated optimal results. What could be done to keep performance on track and verifiable while keeping phones, emails, messages, addresses and live voice contacts identifiable and accurate.
CARMA is the application we developed to exponentially increase compliance and liquidity. The platform extracts terabytes of information. Identifies how vendor performance complies with contract and regulatory standards. In addition, CARMA spotlights risk, remedies and loss prevention methods to keep your operations efficient and profitable. Then seamlessly transfers data to our ADAM platform for distribution, tracking and enhancement. So you have an engine to maintain accuracy and enhance productivity.
