Patient Payments, Perfected.

A healthcare patient engagement platform with automation and an intelligent AR workflow to maximize cash and patient satisfaction.

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The Patient Experience Personalized

Credence Global Solutions introduces iConnect, a financial patient engagement platform with intelligent AR workflow to instantly connect with patients on their terms and maximize cash. iConnect’s smart features provide patients a personalized, self-service platform to read, review and pay their bills with the flexibility to choose and select their finance plans. Our patient-first platform allows the freedom for patients to choose how they’ll pay but also their preferred channels to reach out for support. And the best part, there is never a need for patients to register, remember account numbers or login. iConnect was developed for Healthcare companies that desire a patient centric payment opportunity, faster communication and quick resolution time to reduce payment delays.

Personalized Patient Experience

Patient Selected Payment Center

Instant
Pay

Real-time
Insights

Improve Patient Satisfaction

iConnect Tailors Engagement to the Patient

With iConnect’s smart features, it’s easier than ever to keep your patients on-track. Our intelligent workflows tailor to each patient, ensuring that they are engaged quickly and stay that way – to maximize cash and keep your patient satisfaction high.

Text Messaging

98%

Open
Rate

THREE

SECOND

Open
Time

Response
Time of Only

90

SECONDS

Email

20%

Open
Rate

TWO

HOUR

Open
Time

Response
Time of

90

MINUTES

Paper Mail

80%

Open
Rate

TEN

DAY

Open
Time

30+

DAY

Response
Time

Improve Patient
Satisfaction

With just a few simple clicks, patients are verified and can make full payments, partial payments or select from approved payment plans within seconds.

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Individualized Patient Engagement Means Maximized Results

Experience the power of iConnect. Our intuitive engagement platform provides customized patient interactions for improved patient satisfaction on Healthcare provider’s terms. Backed by our robust technology and data, you can be sure you’re making informed decisions to facilitate positive financial engagement. There’s no one size fits all approach to your business, why should there be in ours?

James

Age group: 25 – 35

Invoice type: Self-pay

Engagement: Payment plan

Preferred Contact Method: Text

Martha

Age group: 36 – 55

Invoice type: Bal After Ins

Engagement: Pay in Full

Preferred Contact Method: Email

Robert

Age group: 65+

Invoice type: Bal After Ins

Engagement: Click to Call

Preferred Contact Method: Mail

Dynamic Analytics to reduce Patient AR and Maximize Collections

iConnect is more than a financial patient engagement platform. iConnect provides real time insights and custom reports so you can track revenue cycles and collection times to recognize what channels are working and which treatment strategies are resulting in collections. Our dashboard is fully customizable so you get the quality data you want, when you want it. Understanding patient behavior and avoiding patient disputes is key to optimizing iConnects features and future AR opportunities.

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Get Distraction-Free Patient Engagement

Schedule your demo to get in touch with our team today and let iConnect turn your billing from intimidating to interactive.

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