CX KPIs You Should Be Tracking
Does your organization track its CX metrics? If not, you [...]
Why Quality Matters: The Cost of Bad CX
Your customers’ experiences can be the sole reason why your [...]
Top 5 Challenges to CX Teams
When it comes to the customer experience (CX), you want [...]
Characteristics of the Modern Customer
The customer experience has evolved drastically over the last decade. [...]
Dedicated Teams or Shared Teams? Which is the Better Fit?
Outsourcing can open up a wealth of opportunities to more [...]
Consistency is Critical in Customer Engagement
A unique experience may pique a customer's interest but does [...]
BPO versus Shared Services: Which is the right fit for my organization?
The longstanding argument for many businesses is whether shared services [...]
BPO & Employee Retention: How Outsourcing Enhances Company Culture
While a lot of resources have been devoted to focusing [...]
Top 5 Reasons Your Organization Should Outsource Your Customer Experience
With the state of the current market, it’s essential to [...]
2022 Trends for CX
If customer experience, or CX, isn’t at the top of [...]