Customer Experience Solutions

We help create those lasting impressions that help drive your brand loyalty!

Deliver experiences worth talking about

Every point of your customer journey is a critical juncture—from marketing to sales to customer service and everywhere in between. If executed exceptionally, each touchpoint builds the foundation of a fruitful, lasting relationship between you and your customer. Team up with us, and we will build that relationship on your behalf. Credence Global Solutions curates a cultivated class of technology, insights, and customer engagement offerings to help you make your customer journey an experience they will remember.

What we can help you with

Credence Global Solutions built our Customer Experience Solutions with your organization in mind. You can focus on your core business and growth when outsourcing your processes to our expert teams.

Voice

Whether you need help with inbound or outbound calls, our highly-trained call center team can ensure that your customer calling experience represents your brand. Our agents work hard to maintain your reputation.

Chat

Our chat services team provides your organization with instant, efficient chat capabilities so that your customers can access your brand at any given time. Our technologies are fast and easily integrated, but we can work on your platforms as well.

Text

On either your texting platform or ours, we can have agents who can handle both one-way and two-way texting. By partnering with Credence, your customers are guaranteed quick, informative text responses.

Email

Never miss an email with our email CX services. Our team efficiently handles inbound and outbound email marketing and communication for a variety of organizations across the globe.

Unrivaled Expertise

Let’s face it, providing customer experience may not be your core business. But for our CX teams, it’s all we do. You can customize our CX solutions to fit your brand with our team, who are experts in being coached and trained.

Advanced Technologies, No Overhead

Technology improves and changes at a pace that’s hard to keep up with. We’ve invested in the best technologies the CX world has to offer so that you don’t have to. By partnering with us, your customers get to interact with elite technologies while we take care of the overhead.

24/7 Coverage, 365 Days Per Year

Your customers deserve an excellent customer experience at any time of the day, every day of the year. We provide teams when you, and your customers, need support. Our teams can work across your brand’s channels to ensure that your customer communication is comprehensive and efficient.