Having a bad experience with paying your bill as a patient can be both time-consuming and frustrating. Wouldn’t it be nice if there was a way patients could choose how they want to be contacted, pay their bills, set up a payment plan, and more? iConnect for Healthcare allows patients to have a completely personalized experience when it comes to paying their bills. This boosts patient engagement and improves the overall patient experience. Here’s how:
Personalized Patient Portal
With iConnect, patients can pay how they want to. iConnect allows patients to fully customize their payment portal so they can read, review and pay their bills with payment plans that fit their individual needs. Patients can choose to pay in full or set up a payment plan. Payment plans are also fully customizable in that patients can choose how much and how often they want to make a payment. Additionally, patients can choose a payment method they prefer whether it’s a credit card, debit card, or a check. This alone will help boost the patient experience.
Personalized Communication Methods
People are busy. In the hectic nature of life, it’s easy to look at an email or paper invoice and forget to respond or even read something no matter how important it is. iConnect lets patients select the best way to get in contact with them as well as the best time to reach out to them. This will help with people forgetting to read or review their bill because they can get sent bill information at a time that is convenient for them.
Online access is a big deal in this day and age. Especially with the pandemic, many people don’t feel comfortable going out much less to a doctor’s office for non-medical needs such as to pay a bill. iConnect for Healthcare is an online payment portal that patients can access from anywhere on their phones. This gives patients the freedom to review, read and pay their bills from the comfort of their home, at the office, or wherever else they might be.
People care a lot about transparency especially when it comes to paying a bill. With iConnect, patients can speak on the phone about their bill or even just chat with someone online if they prefer that over a phone call. Being able to speak to someone about the questions you have is an important option when it comes to improving the patient’s experience.
Use iConnect to improve your patient experience
By improving your patient experience, you not only will save time and money, but you will also have satisfied customers that will come back to you for future medical needs. Having a good experience as a patient is a great motivation for people to visit the same doctor’s office again. If you need a patient engagement platform that is fully customizable for each individual patient, give us a call. iConnect will help improve your patients’ overall experience.