Operations (Collections)
Job Roles & Responsibilities
- Develop and administrate single or multiple client’s business with deployment of resource ranging over a Large span of 300+ FTE’s
- Develops and drive strategies and programs which improve the competitive position and profitability of the organization
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
- Innovate and drives dialer, skip tracing, performance improvement plan and strategies
- Identifying and eliminating root cause barriers to accuracy, productivity, and quality Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus
- Participates on business leadership meetings and representing business unit to Clients
- Ensure that the assigned portfolio meets client and internal company performance benchmarks
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and system
- Ensure full compliance with all company, departmental, legal, and regulatory requirements
Candidate Requirement
- 3 Years of experience as Head of Operations/Vice President – Operations
- 15+ years of experience in the International BPO business
- Experience in 1st/3rd Party Healthcare Collections
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
- Extensive knowledge of the principles, procedures, and best practices in the industry.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Preferred Qualification – Any Graduate
Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We
do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange
for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.