Operations – RCM

Job Roles

Coordinating day-to-day operations
Driving daily numbers.
Devising and setting up objectives to boost company productivity.
Responsible for smooth transition of day to day operations.
Implementing workflow procedures based on direction from HOD/ reporting supervisor
Leave planning : Manage discussions and plan for following months
Adhere to Quality Standard Document
Deployment : Allocate targets and assign CSEs for call monitoring
Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored
Ensure timely closure of tasks mandated by clients
Display strategic partnership with stakeholders for continuous improvement and client value addition
Lead Leadership Call Listening sessions and bring valuable insights / themes to the table
Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA
People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities