MBE/WBE Certified
Credence Global Solutions

Manager – RCM (11 Pos.)

Operations [RCM]

Job Roles

  • Develop and execute innovative strategies to improve and secure business delivery. 
  • Able to establish pilot A/R process and devise strategy to improve collections. 
  • Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection. 
  • Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Follow-up/Denial Management, & Patient Billing. 
  • Understands the eccentricities of various provider specialties. 
  • Ensure that the portfolio meets client and internal company performance benchmarks. 
  • Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency.
  • Ability to execute policies, processes and procedures of the organization. 
  • Demonstrate leadership skills with experience managing 5-10 Teams. 
  • Excellent verbal and written communication and presentation skills. 
  • Experience of performing annual performance review/appraisals.
  • Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client. 
  • Strong people management skills with fair understanding of required techniques to create win-win situation. 
  • Strong focus on Customer Service and Collections. 
  • Strong Employee Retention capabilities. 
  • Host monthly business reviews. 
  • Employee development, engagement and retention. 
  • Staffing and resource planning. 
  • Inventory Management and devising operational strategy. 
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks. 
  • Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus. 
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks. 
  • Managing end to end process KPI and Client SLA Strong interpersonal skills and ability to liaise with support function.

Candidate Requirements

  • Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals. 
  • Willingness to work night shifts.  
  • Expertise with MS Office tools like PowerPoint, Excel, etc. 
  • Preferred Qualification – Any Graduate.

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