Compliance
Job Roles
- Conducting audits related to regulatory requirements.
- Conducting process related audits.
- Conducting daily/weekly briefing and review sessions.
- Conducting training for on-floor/ in-training agents to improve compliance.
- Reviewing and tracking completion of root cause analysis and action plan.
- Provides actionable data to various internal support groups as needed.
- Prepare and analyze internal and external compliance reports for management staff review.
- Acts as a Subject Matter Expert.
Candidate Requirements
- Minimum of 3 years of international voice (USA) BPO experience.
- Minimum of 1 year of Collections experience – Voice.
- Should be comfortable working in night shifts.
- Should have excellent verbal and written communication skills.
- Should have good presentation skills.
- Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills.
- Should have the ability to execute policies, processes and procedures of the organization.
- Should be good at multitasking; able to consistently execute and complete the tasks within stringent deadlines.