MBE/WBE Certified
Credence Global Solutions

Executive – Customer Service

Position Overview

As a Executive – Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment on behalf of the client.

Requirements

  • The biggest skills a debt collector needs, is the ability to communicate well and keep information organized
  • Good negotiation skills and interpersonal skills
  • Maturity, honesty, integrity and a strong sense of ethics
  • The ability to remain calm in stressful situations
  • Patience and understanding
  • To be persuasive, persistent and firm, yet customer centric

Job Role

  • Utilize effective verbal communication and customer service skills while communicating with the customers
  • Communicate professionally and regularly with leadership and peers
  • Blended Call (inbound/ outbound) environment
  • Document all actions taken on each account, update customer information such as phone numbers, e-mail, and address.
  • Ability to meet collections target
  • Excellent communication and negotiation skills

Benefits

  • Best in market salaries plus unlimited incentives
  • Excellent growth opportunities
  • Training and Development Programs – Domain & Soft Skills
  • Cross Functional growth opportunities
  • Free Health and Life Insurance
  • Free Transport – Home Pick & Drop in AC cabs

Education & Experience

Fresher / Experienced candidates

Graduate / Undergraduate

Job Category: Operations
Job Type: Full Time
Job Location: Pune IN

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Go to Top