Compliance
Job Roles
- Investigation of internal and external complaints and providing feedback.
- Conducting daily/weekly briefing and review sessions.
- Conducting trainings for on-floor/ in-training agents to improve compliance.
- Reviewing and tracking completion of root cause analysis and action plan
- Provides actionable data to various internal support groups as needed.
- Prepare and analyze internal and external compliance reports for management staff review.
- Acts as a Subject Matter Expert
Candidate Requirements
- Minimum of 3 years of international voice (USA) BPO experience
- Minimum of 1 year of Collections experience – Voice
- Should be comfortable working in night shifts
- Should have excellent verbal and written communication skills
- Should have good presentation skills
- Should have basic MS Office skills (Excel, PPT & Word) & interpersonal skills
- Should have the ability to execute policies, processes and procedures of the organization
- Should be good at multitasking; able to consistently execute and complete the tasks
within stringent deadlines