Collections
Job Roles & Responsibilities
Utilize effective verbal communication and customer service skills while communicating
with customers to resolve the account delinquency.
Able to manage difficult customer issues while working in a fast paced environment
Determine the reason for delinquency and best course of action to assist our Borrowers.
Engage our Borrowers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established
procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and timely.
Call blended (inbound/outbound) environment.
Accounts are early / mid-stage defaults return payments, first payment defaults, and work
date follow up assignments.
Perform advanced skip tracing on higher risk files.
Determine escalation of loans to third-party collection agencies.
Send and receive email correspondence
Desired Skills
Freshers can also apply
Candidates with at least 2 years’ experience in a voice based call centre preferred
Third-party collection experience preferred (Medical or Telecom)
Needs to be Bilingual (Spanish/English)
High school diploma or GED certificate
Excellent written and oral communication skills
Skilled in skip tracing and negotiation techniques
FDCPA and credit bureau reporting knowledge