With the number of organizations out there competing to provide services, healthcare is definitely not a one-size-fits-all industry. You have to take steps to make sure your organization stands out—not just with the level of medical care you provide, but with all the other services you provide surrounding it. This is where personalization comes in.
Personalized service now applies to more than just building a feeling of trust between a doctor and patient. Patients value, and now expect, a fully personalized experience—even when it comes to administrative items such as service records and billing. By providing patients with a personalized patient engagement platform like iConnect, you can improve their overall experience and increase their satisfaction. Here’s how personalization can increase your revenue:
1. Customizable for Self-Pay or Balance After Insurance
iConnect lets your organization designate the invoice type for patients, such as self-pay, or balance after insurance. By doing this, you are able to customize your approach for the patient depending on which of these groups they fall into. By categorizing your patients, you are able to tailor your strategy and focus your collection efforts, resulting in additional revenue.
2. Patients Select their Preferred Contact Method
In the iConnect platform, patients have the option to choose how they would like to be notified when they have a bill to pay. The available contact methods are text message, email, and paper mail. The intelligent workflow of iConnect tailors to each patient, ensuring that they are engaged quickly and stay that way—to maximize cash and keep your patient satisfaction high.
3. Patients Choose Amounts According to Their Current Ability to Pay
When they receive a bill, some patients are ready with full payment in hand. Others might need some time to get the funds together. iConnect lets users select how much of their bill they are ready to pay at any given time. They can choose to pay a partial payment, pay the balance in full, or set up a payment plan. Offering your patients this level of flexibility and understanding makes them feel empowered to tackle that bill on their own terms, and makes them more likely to do so.
4. Patients Choose from a Range of Payment Options
Some patients prefer to pay with a credit card—others, with a debit card. For some, this might even change from one month to the next. iConnect offers your patients a complete range of payment options. Allowing your patients the freedom to choose their preferred payment method gives them a level of control that helps them take action, which translates to revenue for your business.
Reach Your Patients with iConnect
With the level of technology that’s out there, patients now demand a level of service that wasn’t previously expected from healthcare. That’s where Credence Global Solutions can help. We have crafted our advanced patient engagement platform to be the exact fit for medical groups looking to elevate financial experience for their patients. With fully customizable options that can be tailored to each patient, our platform offers a level of personalization that increases patient satisfaction while helping your organization maximize financial outcomes. It’s a win-win for everyone.
To fully understand the power of iConnect, you have to see it in action. Contact us today to schedule your demonstration, and take your organization one step closer to complete financial transformation.
