Operations – RCM
Job Roles & Responsibilities
- Develop and execute innovative strategies to improve and secure business delivery.
- Able to establish pilot A/R process and devise strategy to improve collections
- Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection
- Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Follow-up/Denial Management, & Patient Billing
- Understands the eccentricities of various provider specialties
- Ensure that the portfolio meets client and internal company performance benchmarks.
- Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
- Ability to execute policies, processes and procedures of the organization.
- Demonstrate leadership skills with experience managing 5-10 Teams.
- Excellent verbal and written communication and presentation skills.
- Experience of performing annual performance review/appraisals
- Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client
- Strong people management skills with fair understanding of required techniques to create win-win situation.
- Strong focus on Customer Service.
- Strong Employee Retention capabilities
Candidate Requirements
- Minimum 12 years of End to End RCM and in-depth knowledge of metrics and their calculations.
- Either presently working as Senior Manager or minimum 2 years as an Manager
- 10 years of experience in the BPO business
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
- Willingness to work night shifts
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification – Any Graduate
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If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]m
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