MBE/WBE Certified
Credence Global Solutions

Team Leader – Spanish

Operations Collections

Job Roles

  • Demonstrate leadership skills with experience managing teams of 15-18 members.  
  • Strong focus on Customer Service. Ability to execute policies, processes and procedures of the organization.  
  • Monitor calls and ensure compliance and quality performance. Ensure full compliance with all company, departmental, legal, and regulatory requirements.  
  • Develop and execute innovative strategies to improve and secure business delivery.                                                                                                                                   
  • Actively develop the management capabilities and business acumen of direct reports, and drives the development of team members, ensuring full and well rounded team competency. 

Candidate Requirements 

  • Minimum of 4 years of experience in Spanish Domain including minimum 1 year of experience as Team Leader in voice process (US Collections or Customer Service).
  • Minimum B2 from Certified Institution or DELE B1 in Spanish. 
  • Minimum B2 Certification or DELE B1 in Spanish Basic Computer knowledge including MS Office Ability to learn and adapt to new environment. 

Job Category: Operations (Collections)
Job Type: Full Time
Job Location: Pune IN

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