Information Technology
Job Roles
- Diagnose and resolve technical hardware and software issues such as operating systems, Microsoft Office, mails, Outlook, Internet Explorer, desktops, laptops, printers, basic LAN/WAN connectivity and others as assigned.
- Escalate the issue accordingly to escalation process when unable to resolve it.
- Manage service requests, software installations, new computer setups, upgrades.
- Respond to requests for technical assistance in person, via phone, electronically.
- Advise user on appropriate action.
- Managing the service desk.
- Documentation, Coordinate with Vendor, Service Provider, etc.
Candidate Requirements
- At least 6 months experience having knowledge of computer hardware, operating system & application such Microsoft Office, Mailing system, Internet explorer, basic networking, printers etc.
- Troubleshooting the Hardware and Software problems. ·
- Should be open to work in 24*7 shift.
- Good communication skills.
- Ability to respond to production issues on a 24×7 basis and extending beyond Normal Working Hours.
- Should be 12th or Diploma with Certification in Technical course.