MBE/WBE Certified
Credence Global Solutions

Manager

Department – Operations (RCM)

Job Role

  • Develop and administer single or multiple clients business with deployment of resources ranging between 100 to 200 FTEs.
  • Design and execute internal business processes to meet client SLA / work standards.
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements.
  • Demonstrate effective verbal and written communication with clients, management and across functions.
  • Develop and execute innovative strategies to improve and secure business delivery.
  • Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks.
  • Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
  • Innovate and drive dialer, skip tracing, performance improvement plan and strategies.
  • Host monthly business reviews.
  • Employee development, engagement and retention

Desired Skills

  • At least 2 years of experience as an AM-Operations.
  • 5 years of experience in the BPO business. Prior third party/first party collections experience.
  • Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
  • Willingness to work night shifts.
  • Expertise with MS Office tools like PowerPoint, Excel, etc.
  • Preferred Qualification Any Graduate.
Job Category: Operations
Job Type: Full Time
Job Location: Pune IN

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