Service Solutions Designed for Media & Entertainment

Our Technologies

  • Carma
  • Adam

Customer Service Expertise

We employ a robust team of Customer Service Agents who have deep domain knowledge coupled with our extensive portfolio of cutting edge BPO Services & Tech Solutions. Through this combination, we have successfully achieved unparalleled and invaluable collections & recovery results consistently for our Entertainment & Media BPO clients.

By utilizing a consultative approach to address each unique client scenario, we are able to formulate the best combination of our services and solutions to achieve maximum debt collections & recovery, revenue generation, and systems efficiency & effectiveness company-wide.

Our Call Center Services Team is powered by our own platforms dedicated to addressing the intricacies of the industry and fueled by Customer Service Experts with deep domain knowledge who take pride in delivering exemplary results for our clients while being sensitive to the customer service experience they provide – safeguarding your reputation and ours.

Our Service & Technology Solutions

  • Customer Experience Solutions
    • Voice
    • Email
    • Text
    • Chat
  • Customer Service Solutions
    • Inbound/Outbound Customer Service
    • Retention/Loyality Service
    • Speciality Queue Service
    • Disconnect Service
    • Overflow Call Service
  • PreChargeoff Receivables Management
    • Churn Management
    • Early Out Cash Acceleration
  • Post Charge Off Recoveries
    • Amnesty
    • Primary – Quatanary
    • Warehouse
  • Agency Network Management Systems Adam
  • Back Office Services & Solutions
    • Compliance & Risk Management Auditor Carma
    • Correspondence Management Carma
    • Delinquency Management Adam
    • Dispute Management Carma
    • Document Management Carma
    • Fraud Management Solutions Carma
  • Call Center Services
    • Inbound
    • Outbound
    • Overflow
  • Consulting Services
    • Performance Enhancement
    • Risk Management
    • Business Analytics & Optimization
  • Finance and Accounting Functions
    • Trust Management
    • Financial Books Management
    • Lockbox Management
  • Managed Services Oganizations (MSO) Adam

Let’s Get Started

If your medical group is struggling with any of the issues mentioned above, or if you simply want to optimize your operations, reduce costs, and mitigate compliance risks, contact us today to learn how we can help. At Credence Global Solutions, we are committed to delivering superior technology and expertise to drive quality results for our medical group customers.

Contact Us Today