The Patient Experience Personalized
Credence Global Solutions introduces iConnect, a financial patient engagement platform with intelligent AR workflow to instantly connect with patients on their terms and maximize cash. iConnect’s smart features provide patients a personalized, self-service platform to read, review and pay their bills with the flexibility to choose and select their finance plans. Our patient-first platform allows the freedom for patients to choose how they’ll pay but also their preferred channels to reach out for support. And the best part, there is never a need for patients to register, remember account numbers or login. iConnect was developed for Healthcare companies that desire a patient centric payment opportunity, faster communication and quick resolution time to reduce payment delays.
Personalized Patient Experience
Patient Selected Payment Center
Instant
Pay
Real-time
Insights
Improve Patient Satisfaction
iConnect Tailors Engagement to the Patient
With iConnect’s smart features, it’s easier than ever to keep your patients on-track. Our intelligent workflows tailor to each patient, ensuring that they are engaged quickly and stay that way – to maximize cash and keep your patient satisfaction high.
Individualized Patient Engagement Means Maximized Results
Experience the power of iConnect. Our intuitive engagement platform provides customized patient interactions for improved patient satisfaction on Healthcare provider’s terms. Backed by our robust technology and data, you can be sure you’re making informed decisions to facilitate positive financial engagement. There’s no one size fits all approach to your business, why should there be in ours?
James
Age group: 25 – 35
Invoice type: Self-pay
Engagement: Payment plan
Preferred Contact Method: Text
Martha
Age group: 36 – 55
Invoice type: Bal After Ins
Engagement: Pay in Full
Preferred Contact Method: Email
Robert
Age group: 65+
Invoice type: Bal After Ins
Engagement: Click to Call
Preferred Contact Method: Mail
Dynamic Analytics to reduce Patient AR and Maximize Collections
iConnect is more than a financial patient engagement platform. iConnect provides real time insights and custom reports so you can track revenue cycles and collection times to recognize what channels are working and which treatment strategies are resulting in collections. Our dashboard is fully customizable so you get the quality data you want, when you want it. Understanding patient behavior and avoiding patient disputes is key to optimizing iConnects features and future AR opportunities.
