MBE/WBE Certified
Credence Global Solutions

Team Leader – Quality Assurance – RCM (4 Pos.)

Quality Assurance [RCM]

Job Roles

Should be able to manage day to day activities not limited to and include the below:

  • Leave planning : Manage discussions and plan for following months
  • Adhere to Quality Standard Document
  • Deployment : Allocate targets and assign CSEs for call monitoring
  • Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored
  • Conduct ATA {Audit the auditor}, Call calibration sessions, feedback on invalid errors, corrective actions on non-adherence to timelines or other opportunities as per company policies
  • Ensure timely closure of tasks mandated by clients
  • Display strategic partnership with stakeholders for continuous improvement and client value addition
  • Lead Leadership Call Listening sessions and bring valuable insights / themes to the table
  • Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA.
  • People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities.

Candidates Requirement

  • Minimum 3 years of QE experience in RCM / 6 months as Quality Team Leader.
  • Excellent in End to End RCM.
  • Excellent communication skills.
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements.
  • Good at displaying confidence, at identifying challenges and address them through strong analytical and decision making skills.
  • Good at MS Office Tools: Excel, Word and PowerPoint.
Job Category: Quality Assurance RCM
Job Type: Full Time
Job Location: Pune IN

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