Quality Assurance [RCM]
Job Roles
Should be able to manage day to day activities not limited to and include the below:
- Leave planning : Manage discussions and plan for following months
- Adhere to Quality Standard Document
- Deployment : Allocate targets and assign CSEs for call monitoring
- Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored
- Conduct ATA {Audit the auditor}, Call calibration sessions, feedback on invalid errors, corrective actions on non-adherence to timelines or other opportunities as per company policies
- Ensure timely closure of tasks mandated by clients
- Display strategic partnership with stakeholders for continuous improvement and client value addition
- Lead Leadership Call Listening sessions and bring valuable insights / themes to the table
- Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA.
- People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities.
Candidates Requirement
- Minimum 3 years of QE experience in RCM / 6 months as Quality Team Leader.
- Excellent in End to End RCM.
- Excellent communication skills.
- Ensure full compliance with all company, departmental, legal, and regulatory requirements.
- Good at displaying confidence, at identifying challenges and address them through strong analytical and decision making skills.
- Good at MS Office Tools: Excel, Word and PowerPoint.