Department – Operations
Job Role
- Develop and administer single or multiple client’s business with deployment of resources ranging between 100 to 200 FTE’s
- Design and execute internal business processes to meet client SLA / work standards
- Ensure full compliance with all company, departmental, legal, and regulatory requirements
- Demonstrate effective verbal and written communication with clients, management and across functions
- Develop and execute innovative strategies to improve and secure business delivery
- Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus
- Ensure that the assigned portfolio meets client and internal company performance benchmarks
- Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
- Innovate and drive dialer, skip tracing, performance improvement plan and strategies
- Host monthly business reviews
- Employee development, engagement and retention
Desired Skills
- 2 years of experience as a Manager – Operations
- 8 years of experience in the International BPO business
- Experience in 3rd Party Collections
- Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
- Willingness to work night shifts
- Expertise with MS Office tools like PowerPoint, Excel, etc.
- Preferred Qualification – Any Graduate