MBE/WBE Certified
Credence Global Solutions

Job Title – Collections – Manager

Department – Operations

Job Role

  • Develop and administer single or multiple client’s business with deployment of resources ranging between 100 to 200 FTE’s
  • Design and execute internal business processes to meet client SLA / work standards
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements
  • Demonstrate effective verbal and written communication with clients, management and across functions
  • Develop and execute innovative strategies to improve and secure business delivery
  • Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks
  • Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
  • Innovate and drive dialer, skip tracing, performance improvement plan and strategies
  • Host monthly business reviews
  • Employee development, engagement and retention

Desired Skills

  • 2 years of experience as a Manager – Operations
  • 8 years of experience in the International BPO business
  • Experience in 3rd Party Collections
  • Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
  • Willingness to work night shifts
  • Expertise with MS Office tools like PowerPoint, Excel, etc.
  • Preferred Qualification – Any Graduate
Job Category: Operations
Job Type: Full Time
Job Location: Pune IN

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