MBE/WBE Certified
Credence Global Solutions

Job Title – Associate Vice President

Department – Operations

Job Role

  • Develop and administer single or multiple client’s business with deployment of resources ranging between 100 to 200 FTE’s.
  • Design and execute internal business processes to meet client SLA / work standards
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements
  • Demonstrate effective verbal and written communication with clients, management and across functions 
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks
  • Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
  • Innovate and drive dialer, skip tracing, performance improvement plan and strategies
  • Host monthly business reviews
  • Employee development, engagement and retention
  • Staffing and resource planning
  • Inventory Management and devising operational strategy
  • Conduct Work flow and process audit to identify and close the gaps
  • Strong interpersonal skills and ability to liaise with support function
  • Responsible for the production, procurement and planning daily activity
  • Presents periodic performance reports and metrics to the Executive leadership.
  • Take complete ownership of business goals and targets and ensure they are driven and met

Desired Skills

  • 3 Years of experience as Associate Vice President – Operations
  • 7 years of experience in the International BPO business
  • Experience in 3rd Party Collections
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
  • Excellent organizational skills and attention to detail.
  • referred Qualification – Any Graduate
Job Category: Operations
Job Type: Full Time
Job Location: Pune IN

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