MBE/WBE Certified
Credence Global Solutions

Executive – Back Office

Back Office – Correspondence

Job Roles

  • The candidate is expected to review and comprehend the correspondence received from the customers and take appropriate actions as per the SOPs.
  • Should be paying close attention to detail and ensure accuracy of processing the documents. 
  •  The candidate is expected to question the status quo and highlight the process gaps real time to the management team.
  • The candidate is expected to have customer centric approach; should have the mindset of aiming to resolve the customers’ queries, concerns, and complaints within the TAT; this may involve working closely with various departments within the organization and/or with the clients directly.
  • The candidate will be communicating with customers through various channels – Email and letters; needs to be attentive while writing / responding to them.
  • The candidate should be able to organize multiple work assignments and establish priorities.
  • Should have the ability to create and report the day-end productivity and performance stats to the immediate management team.
  •  The candidate will be working for a process that involves manual efforts across all the steps; is expected to be highly focused as the possibilities of making errors are high.

Candidate Requirements 

  • Should have a minimum of 2 years of international Voice or Non-voice BPO experience.
  • Prior experience in handling end to end Correspondence Management would be a plus
  • This includes handling correspondence received from various channels and sites, segregation of correspondence, action and closure-update to client/customer.
  • Should be comfortable to work in the night shift.
  • Should have excellent verbal and written communication skills.
  • Must be proficient at using MS Office Tools – Excel and Word.
  • Should be good at email etiquette.
  • Should have good interpersonal skills.
  • Should have the ability to execute policies, processes and procedures of the organization.
  • Should be good at multitasking; should be able to consistently execute and complete the tasks within the deadlines.
  • Qualification – Minimum HSC.
  • Should be a team player with good co-ordination skills.

Job Category: Back Office - Correspondence
Job Type: Full Time
Job Location: Pune IN

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Go to Top