MBE/WBE Certified
Credence Global Solutions

Associate Vice President – Software Engineering – Collections

Software Engineering

Job Roles

Credence uses Ontario System Artiva, a debt collection record management system as its system of records to manage distressed assets of over $ 7.75 BN for 90 different portfolios across 33 clients. The programming team is responsible to on board new portfolios, add/edit work flows based on statutory requirements, portfolio SLA and other business requirements. The programming head will be responsible for:

  • Managing all activities of the software engineering group
  • Smooth functioning of the collection system (CRM)
  • Managing timely deliverable throughout the agile delivery cycle for define, design, configure, test & roll out phase along with operational support for ongoing and new portfolios
  • Analyzing business requirements and performing impact analysis pre-implementation to identify potential compliance/statutory risks and operational failures
  • Team and task management to ensure on-time delivery of projects, set attainable goals to team members to finish the tasks / projects at hand
  • Identifying and troubleshooting errors together with the team
  • Devise project plans including testing and roll out for new programming projects
  • Coordination with the OEM for technical issues, resolution and new feature/build releases
  • Coaching, mentoring and motivating the team to help improve skills, improve productivity while improving their career opportunity.
  • Collaborating with various clients and vendors demand a flexible schedule for the role as they may be spread across various time zones
  • Put across policies and procedures in place for the team
  • Provide technical support to other company personnel
  • The programming head will be supported by a team of software developers and application support executives

Candidate Requirements

  • Minimum 12 years of technical experience.
  • Understanding of applications deployed in Cloud environment preferably with AWS. AWS certification is good to have.
  • In depth knowledge of programming preferably C++/C# or other Object Oriented Programming [OOPs].
  • Excellent knowledge of various data structures (especially SQL database).
  • Minimum 7 years experience in Project management experience preferably with PMP/PMI-ACP, ITIL etc.
  • Experience in handling development and support projects.
  • Excellent understanding of Agile methodologies and SLA management.
  • Demonstrated ability to design, plan and implement transformational projects in a professional services organization.
  • A self-driven performer, can identify issues related to the subject / department / domain and take up solving the challenges.
  • Experience of handling big cross functional teams.
  • Preferred Qualification – BE/MCA.
  • Good communication and interpersonal skills.

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